Wm. Michael Lynn is a nationally recognized expert on tipping who has written over 70 research publications on this topic. His work on tipping has been covered by the New York Times, the Wall Street Journal, the International Herald Tribune, the Economist, and Forbes as well as by ABC’s 20/20, BET’s Nightly News, and NPR.
A former bartender, busboy, and waiter, Mike received his Ph.D. in Social Psychology from the Ohio State University in 1987 and has taught in the marketing departments of business and hospitality schools since 1988. He is currently the Michael D Johnson and Family Professor of Services Marketing at the Cornell University's School of Hotel Administration.